Storage NorWest

Self Storage facilities in North West Auckland

182 Fred Taylor Drive, Whenuapai

Ph: 021 771 633

Frequently Asked Questions

 
Can I set up a workshop?
Unfortunately, we do not allow this.
Do you have security cameras?
We have state of the art CCTV systems with recording and remote access functions to ensure that we know what is happening at all times, so your items are safe with us.
What are your office hours?
Our offices are open and staffed:
Monday - Friday 8.30am - 4.30pm.
For assistance outside of these hours email:
mike@storagenorwest.co.nz or call 021 771 663.
For all your needs please call in to the Totalspan office, as our staff will be more than happy to assist.
Do I need a padlock?
Yes, part of self-storage is you lock the unit and keep the key. This ensures that only you or those with your permission can gain access to your unit.
We sell good quality secure padlocks that are designed to fit our doors and are available from the Totalspan office. You are free to bring in your own padlock, all we ask is that you make sure it is going to be good enough to help protect your belongings.
Are my children allowed on site?
Yes, they most certainly are.
All we ask is that you keep them supervised at all times and ensure that they do not wander around the facility.
Is there a contract?
Yes, there is an agreement that we both sign that outlines the terms of your storage with us.
Can I bring my dog or cat on site?
Unfortunately, we do not allow dogs to roam on our facilities either on or off a lead. If they are kept in your vehicle at all times while you are on site, then that is fine.
Is there anything I am not allowed to store?
Whilst we allow most things, there are a few rules that must be followed to help keep everyone's belongings safe.
Things you must do:
  • Empty fuel and oil from any motors such lawn mowers, weed eaters etc
  • Ensure any gas bottles are completely empty
  • Things you cannot store:
  • Containers with Fuel or Oil in them.
  • Explosives or chemicals.
  • Anything deemed to be illegal ie drugs, stolen goods etc.
  • Plants or animals.
  • What about security?
    The complex is totally enclosed within a fence and our computer logs every exit and entry. This means we can always track the comings and goings of every individual who accesses Storage Norwest. There are also strategically located surveillance cameras recording all activities. The complex manager lives on site, who regularly patrols the grounds and checks all locks to ensure they are secure.
    What size do I need?
    We have different size storage units that will cater for your different need. Our friendly team will help you to choose the size to best suit your needs.
    How do I get access?
    Each customer has a tag which you use to enter and exit our security gate.
    How do I pay?
    Payment by internet banking you’ll need to set up monthly automatic payments. Your account is to be paid a full month in advance at all times.
    1 months notice is required before moving out.
    Are my belongings insured?
    We do not have insurance cover for your items in storage. It is important to remember that goods are stored at your risk. You will need personal insurance to cover the costs of your goods in storage.
    Are there any hidden fees?
    No. When you sign up with Storage Norwest Ltd you sign an agreement that outlines up front all fees that might apply to your stay. Some of these may include:
    Admin fees - this covers the setting up of your agreement.
    Late fees - if you are late with a payment then depending on the situation you may be charged a late fee.
    What if I need to move out early or later than planned?
    With Storage Norwest is you choose your billing cycle. While most people choose monthly. If you need to move out before the time you have paid up to, or if you need to stay a longer just let us know and we can discuss the options with you that may better suit your new requirements.
    Is short term or long term ok?
    Yes, you can choose which best suits your needs.
    Can I store household items?
    Yes, you can. Whether it is to make space for a hobby (or even keep the hobby or sport gear out of the house), clearing out the garage of all those must keep items, or even if it is just while you sell and move house we are here to help.
    When can I get access to my unit?
    We offer access to your storage unit during the hours 7am– 7pm 7 days a week.
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